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Factory Reset

Petority devices occasionally require a factory reset to restore them to their original settings.

Restore factory

Follow the steps to factory reset your Petority device:

Step 1: Open the Petority App

Launch the Petority app on your smartphone. Log in to your account.

Step 2: Access Device Settings

Tap User > Device > Setting

Step 3: Choose Factory Reset

Tap Factory reset

Step 4: Confirm the Action

Confirm your intention to factory reset.

After the factory reset is completed, you'll need to reconfigure the device from scratch. This include pairing it with the app, connecting to Wi-Fi, and other initial setup steps.

Important Tips:

  • Make sure Bluetooth is turned on and your phone is connected to a 2.4GHz WiFi.
  • Charge the Base using the provided USB cable, align the magnets to attach the Tag onto the Base.
  • Keep your phone as close to the device as possible.
  • Keep in mind that performing a factory reset will erase all data and settings on your Petority device, essentially returning it to its original state as if it were brand new. Only perform a factory reset when necessary, and be aware of the consequences.